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Returns and exchanges

If you are not completely satisfied with your tag we accept returns or exchanges within 30 days for any reason. We can accommodate one exchange per order. After 30 days we cannot accept returns or exchanges. No returns will be accepted on gift cards.

To begin the return process please:

  1. Contact within 30 days of receiving your order, including your order number and confirming the reason for your return.
  2. Wait for our reply – we will send you the information you’ll need to complete your return.
  3. Ship your tag back to us – you will be responsible for shipping costs.
  4. Your refund will be processed within 5 business days of receiving your tag.